Brand New Day works to continually improve the care and services provided to our members. The Quality Improvement Program is revised annually, to state the goals and objectives of Brand New Day. It also describes the way we approach quality improvement and the persons who are responsible for this important work.

The Quality Improvement Program is available to members and providers and can be requested from the Customer Service Call Center by calling (866) 255-4795, or TTY (866) 321-5955 for the hearing impaired.

Brand New Day Quality Management staff work with all departments within Brand New Day to identify areas of improvement and to plan actions which improve care and service. For example, by looking at the most frequent reasons for calls to the Customer Service Call Center, we can help to develop fact sheets to explain health care coverage, or can work with physician offices to make improvements like decreasing waiting times.

As part of Brand New Day's on-going systematic Quality Improvement process, we participate in national performance measures that provide information, based on the quality of care and customer service for our members to identify performance gaps and set targets for improvements in the future.

This information promotes education to our members and providers in the care of preventative activities such as well women-checks, immunizations colorectal cancer screenings, and disease management programs (such as smoking reduction and weight management).

Each year, Brand New Day creates a Quality Improvement Work Plan containing activities we think will help us to provide “healthcare you can feel good about”. If you have ideas about things that might improve care or services, call us at 866-255-4795 or TTY 866-321-5955.