• authorization status
• Better Communication, Better Care Provider Toolkit
• Breast & Cervical Cancer Resources
• Brand New Day Program
• claims and eligibility inquiry
• clear claim connection
• National Provider Identifier (NPI)
• Non-Contracted Medicare Provider
• provider dispute resolution process
• quality improvement program
• request user name and password
• Submitting Claims Electronically to Brand New Day

claims and eligibility inquiry

If you would like to inquire about the status of a claim, please direct your inquiries to ClaimsInquiry@universalcare.com. A confirmation notice will be sent to you within 1 business day confirming receipt of your inquiry. You can expect to receive a response from a Claims Inquiry Unit Associate within 3 business days.

If you would like to check eligibility please contact our Member Services Department at (800) 635-6668, Monday through Friday, 8:00 am to 5:00 pm or send an email to MemberServices@universalcare.com. You can expect to receive a response from from a Member Services Associate within 1 business day.

quality improvement program information

If you would like more information about Brand New Days' Quality Improvement Program, please contact our Quality Management Department at (800) 635-6668, extension 4287, Monday through Friday, 8:00 am to 5:00 pm or email QualityImprovement@universalcare.com.

request user name and password

If you would like to apply for a password click HERE. Should you have any difficulty with the registration process please contact your Provider Services Representative directly.

provider dispute resolution process

Brand New Day has a provider dispute process that is intended to provide for the fast, fair and cost-effective resolution of provider disputes. Provider disputes may be submitted to Brand New Day Appeals and Grievance Department, which can be contacted by telephone at (800) 635-6668 or by mail at PO Box 6547, Long Beach, CA 90806.